New Legislation May Accelerate AI Adoption Rather Than Create American Jobs
New legislation aimed at keeping call centers in America may ironically accelerate AI adoption as companies seek to maintain cost savings. Industry analysts suggest automation could replace human agents despite legislative intent to preserve American jobs.
New legislation designed to keep call centers in America may ironically drive increased AI adoption rather than creating the domestic jobs lawmakers intend. Recent bills introduced in both chambers of Congress aim to curb offshoring of customer service operations, but industry analysis suggests companies may respond by accelerating automation investments to maintain cost savings.